Our Commitment to Your Privacy

Vine Decor (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

When you place an order or register on our site, we may collect your name, email address, billing and shipping address, phone number, and payment information. We also collect browsing data (pages visited, time on site) via cookies to improve your experience.

How We Use Your Information

We use your personal information to process and fulfil orders, communicate order status, provide customer support, send marketing communications (where you have opted in), and improve our website and services. We do not sell or rent your personal information to third parties.

Sharing Your Information

We share your information only with trusted third parties who assist in delivering our services, including payment processors (e.g. Stripe, PayPal), shipping and fulfilment providers, and email service providers. These parties are bound by confidentiality obligations and may only use your information to perform services on our behalf.

Cookies

Our website uses cookies to enhance functionality and analyse site traffic. You can manage your cookie preferences through the cookie consent banner displayed when you first visit our site, or by adjusting your browser settings. Disabling cookies may affect the functionality of certain features.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for seven years for accounting and tax purposes.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to access personal information we hold about you, request correction of inaccurate information, and in some circumstances, request deletion of your information. To exercise these rights, please contact us at info@vinedecor.co.nz.

Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Our website uses SSL encryption for all transactions. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@vinedecor.co.nz.

Last updated: September 2026